The recent incident at Nalasopara station in Maharashtra where a train ticket examiner (TTE) asked a passenger to write an apology letter for requesting him to speak in Marathi has sparked a protest by around 70 to 80 passengers. The Western Railway has taken action by suspending the TTE, Rakesh Mourya, and ordering an inquiry into the matter. The incident occurred on November 3, and the apology letter went viral on social media, leading to the protest.
Vineet Abhishek, the chief public relations officer of Western Railway, emphasized that all passengers, regardless of their background, are equal, and providing excellent service to them is their priority. The railway authorities are committed to respecting all languages and the diversity of passengers, promoting unity in diversity.
In addition to addressing this incident, the Western Railway also successfully managed a passenger rush of around 3.10 lakh during the Diwali and Chhath festival at Bandra Terminus in suburban Mumbai. The railway undertook strategic measures to accommodate the influx of travelers, operating a total of 249 trains from Bandra Terminus during the festive rush. This included holiday special trains, reserved passenger trains, and fully unreserved trains to cater to different passenger needs.
To ensure a safe and comfortable journey for passengers, the Western Railway implemented various facilities and services at Bandra Terminus. The railway’s efforts to handle the festival rush reflect their commitment to providing quality service to passengers while managing significant passenger traffic during peak periods.
Overall, the Western Railway’s suspension of the TTE for the incident at Nalasopara station and their successful management of the festival rush at Bandra Terminus demonstrate their dedication to serving passengers and upholding principles of equality and diversity in their operations. Passengers can expect continued efforts by the railway authorities to ensure a positive travel experience for all.
