The incident on the Aqua Line Mumbai Metro left passengers stranded inside the train for nearly an hour, causing panic among commuters. Despite reaching out to the Mumbai police for help, there was a lack of response from the Metro team, leaving passengers feeling helpless.
In a video that went viral, commuters could be seen trying to get the attention of the Metro train pilot, who briefly reassured them that the train would start again. However, the situation remained tense as passengers, including senior citizens and babies, were stuck in the train without proper assistance.
The Mumbai police responded promptly after being tagged on social media, informing the Sahar police station about the situation. The Blue Line 1 Metro staff also tried to alert the Aqua Line 3 team, but received no response, adding to the frustration of the stranded passengers.
Following the incident, commuters called for a standard operating procedure to be in place, with clear guidelines displayed inside and outside the train on what to do in case of such emergencies. This incident highlights the importance of proper communication and response protocols during service disruptions to ensure the safety and well-being of passengers.
In a statement, Aqua Metro Line 3 officials acknowledged the technical glitch that caused the train to halt and assured that the issue was promptly identified and resolved. Passengers were provided with an alternative train to continue their journey, and normal metro services resumed thereafter.
This incident serves as a reminder of the challenges and responsibilities that come with operating a metro service, emphasizing the need for effective communication, quick response times, and clear protocols to handle emergencies. Commuters rely on public transportation for their daily commute, and incidents like this underscore the importance of prioritizing passenger safety and comfort in such situations.
